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  • New H3C Product Lifecycle Management Strategy

    Due to the changes in market demand, technological development and innovation, new product substitution and other factors, product has a certain product life cycle and it will be out of the market within a certain time period. Thus, New H3C has developed a unified product lifecycle management strategy to help customers complete the migration to New H3C products successfully as well as better protect customers' investments, and together reach a common business success on the New H3C technology platform.

    The overview of New H3C Product Lifecycle Management Strategy is as follows.

    New H3C Product Lifecycle Management Strategy

    1. As a general rule, users can sign a new service contract with New H3C within a year of the terminated products, and users can also add the content not covered under the original service contract to the current contract. New H3C will only accept the renewal of the service contract, rather than signing a new contract after a year of the end of sale date.

    2. For customers who have signed repair or replacement service contracts before the termination of hardware products, they can renew the service period for up to four years after the end of sale, in order to prolong the service life of the product, but the service will not extend beyond the last date of support. Renewal of the service contract will not be available until the 4th year of the end of sale date.

    3. For terminated Business Application products, New H3C will provide up to two years of paid maintenance support services, and the contract can be renewed in 2 years. In principle, the software maintenance support cannot last for more than 2 years after the product was end of sale.

    4. For the end of sale of Network Operating System, New H3C will provide up to two years of paid services and provide patches and bug fixes. New H3C will release patch versions and report issues on the company's website regularly.

    5. New H3C will provide up to 5 years of paid customer support after the end of sale. The support includes:
      a. Equipment installation, usage consultation, and remote troubleshooting assistance.
      b. On-site support of equipment installation, commissioning, replacement, troubleshooting, and software upgrades.
      c. Other contracts of services signed with New H3C.

    6. New H3C will provide hardware maintenance and a spare part replacement service according to the service contract within five years of the end of sale date.
      a. If the parts are out of stock, New H3C will provide similar alternatives.
      b. If the maintenance product is not covered under the service contract, New H3C can continue to provide paid support for parts substitution with additional charges from the customer.
  • 临汾“尧王杯”马拉松赛激情开跑 2019-04-22
  • 北京:人像识别  在逃人员火车站落网 2019-04-19
  • 河曲警方开展遵纪守法、打击赌博违法犯罪宣传活动--黄河新闻网 2019-04-19
  • 中科院正研发动力锂电池 单次续航有望达500公里 2019-04-04
  • 国际锐评:美方反复无常 中方洞若观火同等反制 2019-03-30
  • 广西防城港市港口区:学习十九大精神 推进产业与生态融合发展 2019-03-22
  • 看看吧,朝鲜怎么会相信美国?!除非是傻子。欧洲也不会相信美国,如果欧洲相信美国,欧洲就是傻子。 2019-03-21
  • 森林城市建设陷三大误区 奢侈化和景观化等问题凸显 2019-03-21
  • 牙膏-热门标签-华商生活 2019-03-20
  • 努力开创人与自然和谐发展新格局 2019-03-18
  • 把握这两个阶段 多给宝宝点“颜色”看看 2019-03-18
  • 端午新经济体验无处不在 “指尖端午”玩出新花样 2019-02-24
  • 教育时评:清华给落榜生的一封信,到底伤害了谁的自尊?(原创首发) 2019-02-24
  • 全国省级新税务机构统一挂牌 2019-02-02
  • 【学习时刻】人民大学王义桅:“一带一路”是世界上最大的民生工程 2019-02-02